This is the documentation for SuperSTAR 9.8

SuperSTAR 9.9 is now available.
View this page in the SuperSTAR 9.9 documentation or visit the SuperSTAR 9.9 documentation home.

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This section contains some troubleshooting information.

If you see any of the following error messages in the ErrorDetails table in your database, follow the recommended steps to resolve the issue.

Error MessageSuggested Resolution
Packets larger than max_allowed_packet are not allowed.

This error occurs when a query exceeds the MySQL maximum packet size.

  1. Stop the MySQL server.
  2. Edit the MySQL configuration file (this file is called my.ini on Windows and my.cnf on Linux).
  3. In the [mysqld] section, set the packet size with an entry similar to:

    max_allowed_packet=500M

    The appropriate packet size will depend on the size of the tables you are creating. You may need to experiment with some different values to find a setting that works for you.

  4. Restart the MySQL server.
asynchExecutor finished writing data, but could not get result within timeout (10 seconds). Caused by: TimeoutException: null.

You may see this error message if you are using SQL Server and the jTDS JDBC driver. Use the Microsoft JDBC Driver instead.

See the Job Queue Manager configuration instructions for more information.

Error while writing result to SQL database. Caused by: ClassNotFoundException: oracle.sql.BLOB.

This error is generated when you have not configured the large object support correctly for your database in <tomcat_home>\webapps\queuedjobservice\WEB-INF\config\data-access-config.xml.

See the Job Queue Manager configuration instructions for more information.

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